E-commerce & D2C
WhatsApp order-status assistant for a D2C brand
How we would take “where is my order?” messages off a small support team and answer them in seconds.
Read the projectAI chatbots & agents
Reply to every customer in seconds, without adding to your support team.
We build assistants for your website and WhatsApp that answer the questions your team answers every day, collect the details you need from new leads, and pass the conversation to a person when it matters.
- Typical timeline
- 2–4 weeks
- Pricing
- Fixed quote before work starts
- Ownership
- Runs in your accounts
- First step
- A free 30-minute call
The problem
Where the time goes today.
- 01
The same ten questions take up most of your support team's day.
- 02
Enquiries that arrive at night or on weekends wait until the next working day.
- 03
Sales spends time on leads that were never a fit.
- 04
Customers repeat themselves because the conversation history is not passed on.
What we build
What you get.
- 01
Support assistant
Answers from your own help articles, policies and order data. When it does not know, it says so and hands over.
- 02
Lead qualification
Asks the questions your sales team would ask, then books a call or routes the lead to the right person.
- 03
Handover to a person
Your team gets the full conversation and a short summary, so the customer never has to start again.
- 04
Review and reporting
A regular summary of what customers asked, what was answered and what needs a better answer.
How it works
One workflow, step by step.
- 1Customer sends a message“Where is my order?”Trigger
- 2Assistant identifies the orderMatches phone number or order IDAutomated
- 3Looks up the statusReads from your store or courierAutomated
- 4Replies with an updateIn plain language, with a tracking linkAutomated
- 5Hands over if neededDelays and complaints go to your teamYour team
Tools we use
The exact tools depend on what you already use. We recommend the simplest option that does the job.
- WhatsApp Business API
- Website chat widget
- n8n
- Your help centre or documents
- Your CRM or store
Related work
See it in a project.
FAQ
Questions we get asked.
Will it make things up?
We limit it to your approved content and data. When a question falls outside that, it says it does not know and offers to connect the customer with a person.
Can customers still reach a human?
Yes. Handover is part of every build, and you decide the rules for when it happens.
Which languages does it support?
English by default. Arabic and other languages can be scoped during the audit and tested with your real conversations before launch.
Do you use the official WhatsApp Business API?
Yes. We connect through Meta's official WhatsApp Business Platform, via a Meta-approved provider, so your number is verified and is not at risk of being banned the way unofficial tools are. Meta charges per message under its own pricing, which changes from time to time, so we estimate those costs in your quote.
What is the difference between a WhatsApp chatbot and a WhatsApp AI agent?
A basic chatbot follows fixed menus and buttons. An AI agent understands free-text messages, answers from your own information, looks up orders or bookings in your systems and takes actions, then hands over to a person when it should.
Is customer conversation data used to train AI models?
No. We configure the AI providers we use so that your data is not used for model training. See our Security page for details.
The free call
Find out what your team could stop doing by hand.
Book a free 30-minute call. We'll look at one process together and tell you honestly whether it is worth automating.
- First 10 minutesYou walk us through one process that eats your team's time.
- Next 10 minutesWe map the steps and point out what can run on its own.
- Last 10 minutesYou get a straight answer: automate it, fix it first, or leave it.
Free. No obligation. No sales deck.